Return Policy
Effective Date: December 20, 2024

At RichSuri, located at 357 Circle Dr, Sandersville, Georgia (GA), we are committed to providing high-quality products for newborns, including clothing, toys, and other essentials. Your satisfaction is our priority, and we aim to ensure a seamless shopping experience. This Return Policy outlines your rights and the process for returning or exchanging products purchased from RichSuri.

Eligibility for Returns

  1. Time Frame: Items must be returned within 30 days of the purchase date to qualify for a refund or exchange.
  2. Condition of Items:
    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Products that have been worn, damaged, or altered are not eligible for returns unless defective.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to process returns.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Pacifiers, feeding bottles, or teething toys.
  • Personalized or customized products.
  • Clearance or final sale items.

Return Process

  1. Initiate the Return:

    • Contact our customer service team at (478) 552-2894 or email us at [email protected] to request a return authorization.
    • Provide your order number, proof of purchase, and reason for the return.

  2. Prepare the Package:

    • Ensure the item is securely packed in its original packaging to avoid damage during transit.
    • Include a copy of the receipt and the return authorization form provided by our team.

  3. Shipping the Return:

    • Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
    • Ship the package to the address provided by our customer service team.

Refund Policy

  1. Processing Time: Refunds are processed within 7-10 business days of receiving and inspecting the returned items.
  2. Method of Refund: Refunds will be issued to the original payment method.
  3. Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

  • Items can be exchanged for a different size, color, or product of equal value, subject to availability.
  • Exchanges must be initiated within the same 30-day return window.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] or (478) 552-2894.
  • We will arrange for a replacement or refund, and any shipping costs for the return will be covered by RichSuri.

International Returns

  • Returns from outside the United States may be subject to additional shipping fees and processing times.
  • Customers are responsible for customs duties, taxes, and fees associated with the return.

Contact Us

If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team:

Thank you for choosing RichSuri. We value your trust and strive to provide products that bring joy and comfort to you and your little ones.